How do I find my driver?
In most cases your driver will be waiting in front of your arrival gate with a Transfer Travel sign bearing the lead name of your group. This may however vary depending on your airport and the service you have booked, so it is important to follow the Airport Instructions on your Transport Voucher, which give you full details.
How long will I have to wait at the airport?
If you have booked a Private Transfer your driver should be ready to depart as soon as your group has arrived. If you have booked a Shared Transfer, you will be scheduled to travel with other passenger arriving on flights at a similar time to your own. As soon as all these passengers have arrived you will be transported directly as possible to your destination. Where flights arrive on time we aim to leave within 30 minutes of meeting your driver. If you have booked a Scheduled Shared Transfer, the vehicle will leave at the time stated on your Transport Voucher. If you have been delayed please contact your Agent on the number provided on your Transport Voucher to organise transport on the next available Scheduled Shared Transfer.
I have lost my luggage. Will Transfer Travel collect it for me later?
All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.
I have left something in the vehicle. How do I get it back?
Please contact your Agent on the number provided on your Transport Voucher or contact Transfer Travel Central Reservations as outlined above with details of the missing items and your transfer. We will then endeavour to have the items returned to you. A charge may be applicable.
Do you offer discounted rates for children or babies?
Transfer Travel charge the same rate for all occupied seats Transfer Travel. Please note that children under the age of six travel half price.
In most cases your driver will be waiting in front of your arrival gate with a Transfer Travel sign bearing the lead name of your group. This may however vary depending on your airport and the service you have booked, so it is important to follow the Airport Instructions on your Transport Voucher, which give you full details.
How long will I have to wait at the airport?
If you have booked a Private Transfer your driver should be ready to depart as soon as your group has arrived. If you have booked a Shared Transfer, you will be scheduled to travel with other passenger arriving on flights at a similar time to your own. As soon as all these passengers have arrived you will be transported directly as possible to your destination. Where flights arrive on time we aim to leave within 30 minutes of meeting your driver. If you have booked a Scheduled Shared Transfer, the vehicle will leave at the time stated on your Transport Voucher. If you have been delayed please contact your Agent on the number provided on your Transport Voucher to organise transport on the next available Scheduled Shared Transfer.
I have lost my luggage. Will Transfer Travel collect it for me later?
All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.
I have left something in the vehicle. How do I get it back?
Please contact your Agent on the number provided on your Transport Voucher or contact Transfer Travel Central Reservations as outlined above with details of the missing items and your transfer. We will then endeavour to have the items returned to you. A charge may be applicable.
Do you offer discounted rates for children or babies?
Transfer Travel charge the same rate for all occupied seats Transfer Travel. Please note that children under the age of six travel half price.